National Career Readiness
In cooperation with the state WorkForce West Virginia office, a National Career
Readiness Certificate can be earned while in SPOKES or HTGR. A platinum, gold,
silver, or bronze certificate is awarded based on WorkKeys scores.
Students whose WorkKeys scores are at Level 6 in each of the required testing
areas of Reading for Information, Locating Information, and Applied Mathematics
are awarded a platinum certificate with the West Virginia state seal and signature
of the governor.
Students whose WorkKeys scores are at Level 5 in each of these same areas
receive a gold certificate with the signature of the governor.
Students whose WorkKeys scores are at Level 4 in each of the same areas
receive a silver certificate.
Students whose WorkKeys scores are at Level 3 in each area receive a bronze
certificate. To ensure a student earns at least a bronze certificate the student
should be able to perform at Level 4 or above using WIN (Worldwide Interactive
Network, Inc. (WIN) Career Readiness Courseware.
Readiness Certificate can be earned while in SPOKES or HTGR. A platinum, gold,
silver, or bronze certificate is awarded based on WorkKeys scores.
Students whose WorkKeys scores are at Level 6 in each of the required testing
areas of Reading for Information, Locating Information, and Applied Mathematics
are awarded a platinum certificate with the West Virginia state seal and signature
of the governor.
Students whose WorkKeys scores are at Level 5 in each of these same areas
receive a gold certificate with the signature of the governor.
Students whose WorkKeys scores are at Level 4 in each of the same areas
receive a silver certificate.
Students whose WorkKeys scores are at Level 3 in each area receive a bronze
certificate. To ensure a student earns at least a bronze certificate the student
should be able to perform at Level 4 or above using WIN (Worldwide Interactive
Network, Inc. (WIN) Career Readiness Courseware.
Computer Essentials
Customer Service
Vocational Training – Customer Service Part 1
The customer service component (Through the Customer’s Eyes) is a computer-based
curriculum with interactive video integrated into the delivery. Through the Customer’s
Eyes uses broadcast quality vignettes of typical customer interactions to demonstrate
right—and wrong—ways to manage service situations. By combining presentation and
dramatization with interactive exercises and other activities, content is presented in an
engaging, informative manner.
The participant will progress Through the Customer’s Eyes in six distinct modules that
cover core customer service knowledge and skills. These six areas are:
Why Customer Service Matters
What Customers Want
Essential Customer Service Skills, Part I
Essential Customer Service Skills, Part II
Handling Complaints and Dealing with Angry People
Customer Service as a Strategic Marketing Tool and Customer Service Teams
Vocational Training – Customer Service Part 2
Customer Service Part 2 will expand on the essential core skills taught in the original
six-module program, with three additional training modules to raise the participant’s
customer service performance.
The participant will complete the customer service component, Through the
Customer’s Eyes – Part 2, in three distinct modules. These modules cover core
customer service knowledge and skills. These three areas are:
Sales Skills for the Customer Service Pro
Communication Skills for the Customer Service Pro
Phone Skills for the Customer Service Pro
The customer service component (Through the Customer’s Eyes) is a computer-based
curriculum with interactive video integrated into the delivery. Through the Customer’s
Eyes uses broadcast quality vignettes of typical customer interactions to demonstrate
right—and wrong—ways to manage service situations. By combining presentation and
dramatization with interactive exercises and other activities, content is presented in an
engaging, informative manner.
The participant will progress Through the Customer’s Eyes in six distinct modules that
cover core customer service knowledge and skills. These six areas are:
Why Customer Service Matters
What Customers Want
Essential Customer Service Skills, Part I
Essential Customer Service Skills, Part II
Handling Complaints and Dealing with Angry People
Customer Service as a Strategic Marketing Tool and Customer Service Teams
Vocational Training – Customer Service Part 2
Customer Service Part 2 will expand on the essential core skills taught in the original
six-module program, with three additional training modules to raise the participant’s
customer service performance.
The participant will complete the customer service component, Through the
Customer’s Eyes – Part 2, in three distinct modules. These modules cover core
customer service knowledge and skills. These three areas are:
Sales Skills for the Customer Service Pro
Communication Skills for the Customer Service Pro
Phone Skills for the Customer Service Pro
CPR - First Aid - AED
Blood-borne Pathogens
Bloodborne Pathogens training is intended for people working with blood or other potentially infectious materials who are at risk of exposure from bloodborne pathogens.
Goodwill Community Foundation Microsoft Word, PowerPoint and Excel
GCF online classes offer you the opportunity to learn on your own time and at your own pace. All GCF classes are completely free and will earn you accredited Continuing Education Units and a Certificate of Completion!
- GCF classes are designed to introduce you to new software or give you a refresher on software you have previously used. Either way, you are bound to learn something new no matter what class you sign up for.
- You can finish the class in as little as a few days, or you can take up to four weeks to complete your assignments.
- You will have a team of instructors available to assist you through your own private message center. They will review your assignments, provide help and feedback, and answer any questions you may have.
IC3
Vocational Training – Internet and Computing Core Certification (IC3)
Internet and Computing Core Certification (IC3) provides the participant a future in
computers, or any field that requires the use of computers. IC3 provides both students
and job seekers with the foundation of knowledge needed to succeed in environments
that require the use of computers and the Internet. The Global Standard 3 is an
internationally recognized standard for digital literacy and reflects the most relevant
skills for school and business today. IC3 certification can help students refine their
knowledge in the most important and valuable areas as well as help them define their
proficiency and marketable skills as they enter the workforce. The participant must
score at least 80% on their practice exams before taking the certification test.
Internet and Computing Core Certification (IC3) provides the participant a future in
computers, or any field that requires the use of computers. IC3 provides both students
and job seekers with the foundation of knowledge needed to succeed in environments
that require the use of computers and the Internet. The Global Standard 3 is an
internationally recognized standard for digital literacy and reflects the most relevant
skills for school and business today. IC3 certification can help students refine their
knowledge in the most important and valuable areas as well as help them define their
proficiency and marketable skills as they enter the workforce. The participant must
score at least 80% on their practice exams before taking the certification test.
MOS
Vocational Training – Microsoft Office Specialist (MOS)
The Microsoft Office Specialist (MOS) is a core certification validating skills with the
Microsoft Office 2010 (or 2007) suite. Participants can achieve the Specialist MOS 2010
(or 2007) credential by passing any one of the following exams: Word 2010, Excel 2010,
PowerPoint 2010, Access 2010, Outlook 2010, or SharePoint 2010. Microsoft Expert
must pass exams in either Word 2010 Expert or Excel 2010 Expert. The Microsoft
Office Master denotes fluency in several areas and consists of three required exams
and one elective. The participant must score at least 80% on their practice exams
before taking the certification tests.
The Microsoft Office Specialist (MOS) is a core certification validating skills with the
Microsoft Office 2010 (or 2007) suite. Participants can achieve the Specialist MOS 2010
(or 2007) credential by passing any one of the following exams: Word 2010, Excel 2010,
PowerPoint 2010, Access 2010, Outlook 2010, or SharePoint 2010. Microsoft Expert
must pass exams in either Word 2010 Expert or Excel 2010 Expert. The Microsoft
Office Master denotes fluency in several areas and consists of three required exams
and one elective. The participant must score at least 80% on their practice exams
before taking the certification tests.
QuickBooks
Intuit QuickBooks is a certification validating proficiency in QuickBooks Premier/Pro
2009, 2010, 2011 and 2012. Once the participant passes the exam, the participant will
receive an official digital certificate representing entry-level communication skills in
QuickBooks Premier/Pro. A QuickBooks Certified User earns a certification validating
newly acquired QuickBooks skills for an entry-level position in professional accountancy
and effectively demonstrates bookkeeping skills, including how to create purchase
orders, track sales and expenses, produce and manage invoices, and monitor financial
records. Bookkeeping in the 21st Century requires more than knowledge of General
Accepted Accounting Practices (GAAP) principles or an eye for detail—students need
relevant computing skills. Intuit® QuickBooks, the industry leader in managerial
accounting software for small business, provides an easy-to-understand platform for
students to grasp accounting concepts while honing skills in the most prevalent
bookkeeping application in small business today.
2009, 2010, 2011 and 2012. Once the participant passes the exam, the participant will
receive an official digital certificate representing entry-level communication skills in
QuickBooks Premier/Pro. A QuickBooks Certified User earns a certification validating
newly acquired QuickBooks skills for an entry-level position in professional accountancy
and effectively demonstrates bookkeeping skills, including how to create purchase
orders, track sales and expenses, produce and manage invoices, and monitor financial
records. Bookkeeping in the 21st Century requires more than knowledge of General
Accepted Accounting Practices (GAAP) principles or an eye for detail—students need
relevant computing skills. Intuit® QuickBooks, the industry leader in managerial
accounting software for small business, provides an easy-to-understand platform for
students to grasp accounting concepts while honing skills in the most prevalent
bookkeeping application in small business today.
Adobe
It can be difficult to stand out and be noticed in today’s job market. Becoming an Adobe Certified Expert gives you a clear and focused way to tell the world about your expertise and communicate your proficiency in leading products from Adobe.